Cancellation Policy

WHITEHENZ believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 12 hours of placing an order if the order has not been dispatched till then.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations will be done for those products that the WHITEHENZ marketing team has obtained on special occasions like sale ,x mas , new year , Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

Cancellation by WHITEHENZ.COM

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.